Welcome to Heat Charge Evolution (“we,” “us,” or “our”). This privacy policy outlines how we collect, use, and protect your personal information when you use our website or engage with our renewable energy services, specialising in heat pump solutions. By using our site or providing your details, you agree to the terms of this policy.
We may collect and process the following types of data:
Personal Information
Name
Contact details (email, phone number)
Any information you provide in your enquiry or communication
Technical Information
IP address
Browser type and device details
Time zone settings
Website usage and access logs (non-cookie-based)
Service Interaction Data
Records of communication with us (emails, calls, messages)
Information related to project enquiries, quotes, or service requests
We collect and use your data for the following purposes:
To respond to enquiries and provide renewable energy solutions
To issue quotes or manage project requests
To maintain internal records for accounting and service delivery
To improve our services and customer experience
To comply with legal and regulatory obligations
We process your personal data based on the following legal grounds:
Contractual Obligation: To provide you with the services you request
Consent: Where you’ve given clear permission (e.g. for marketing updates)
Legal Compliance: To meet obligations under law
Legitimate Interests: For running our business and ensuring customer satisfaction
We do not sell or rent your personal data. We may share it with third parties where necessary:
Trusted service providers: For IT support, system maintenance, or administrative services
Legal or regulatory bodies: If required by law, or in connection with legal claims
All partners are contractually obliged to handle your data securely and only for specified purposes.
We implement appropriate technical and organisational security measures to protect your data. These include:
Secure servers and backups
Access control and user permissions
Antivirus and firewall protection
Staff training in data handling best practices
Although we take reasonable precautions, no method of transmission over the internet is completely secure.
We retain your personal data for as long as is necessary to:
Fulfil the purpose for which it was collected
Maintain customer records
Comply with legal or regulatory obligations
Once no longer needed, data is securely deleted or anonymised.
Under data protection law, you have the right to:
Access: Request a copy of your personal data
Rectify: Request corrections to inaccurate information
Erase: Ask us to delete your data when no longer required
Restrict: Request limited use of your data in specific cases
Object: Object to the use of your data for marketing purposes
Portability: Request a copy of your data in a structured format
To exercise your rights, please contact us using the details below.
We may occasionally update this privacy policy. Any changes will be posted on this page, and the “Last Updated” date will be amended. Please review it periodically to stay informed.
If you have any questions or wish to exercise your rights under this policy, please contact:
Heat Charge Evolution
Delta House
264 Monkmoor Road
Shrewsbury, SY2 5ST
Email: info@hcevolution.co.uk
Phone: 01743 342 123
Website: https://www.hcevolution.co.uk/